Producer guarantee

With ,  you buy directly from the importer and producer of the spare parts and accessories. Therefore, in case of any problem, you are directly in contact with Etan trampoline B.V. , without any intermediaries.

Even if your product is no longer under warranty, or if the warranty do not apply due to product misuse, we will offer you solutions to solve your problem (alternative product, repairing).

Most warranty are indicated in the product page. Here is the list of the current guaranties by type of product :

  • Enclosure : depending on the brand, the steel is warranted in between 1 year to 3 years , and the netting is guaranteed in between 3 month to 1 year.
  • Net only : the netting only have the same warranty time has above, so from 3 month for cheapest netting to 1 year for best netting.
  • Cover : the weather-cover have a warranty of one year.
  • Spring cover : this also depends on the brand and there is a wide difference of quality from the cheapest to the best. Below are the warranty time sorted by brand
    • Premium Platinum : 8 years
    • Premium Gold : 5 years
    • Premium Silver : 3 years
    • Hi-flyer : 1 year
    • Classic : 6 month
  • Mat & Bed : vary depending on the quality of the jumping mat.
    • Premium : 5 years
    • Hi-flyer : 2 years
    • Classic : 6 month
  • In-ground kit : 10 years
  • Spring : depending on the quality, but most of our spring have a warranty of 10 years.
  • Ladder : 1 year